Some are also available in other languages. For various reasons, some older people can’t talk with My Aged Care over the phone. Please mention that you wish to seek services at Access Health and Community. New referral pathways for care under My Aged Care - from 1 July 2015.

use the Make a referral tool to help them register with My Aged Care. The process needs to go through My Aged Care so that the ACAT referral is created from there. My Aged Care provides a central, identifiable entry point which aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them. To access one of our aged care services you will need to go through My Aged Care. My Aged Care gives older Australians, their families, carers and other representatives a single place to find out about the aged care system. Existing clients. If you are in hospital, it might be a social worker, for example. 3. My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. My Aged Care contact centre.


In many cases a health professional already involved in your care will refer you for an ACAT assessment. GPs can play a key role in supporting patients to access aged care services to suit their needs with referrals to My Aged Care, and this has just become easier with the announcement by the Australian Government Department of Health and HealthLink who have developed a new electronic referral process allowing GPs to refer their patients to My Aged Care directly from their clinical software. Please contact My Aged Care on 1800 200 242 or visit myagedcare.gov.au. How to contact My Aged Care. We will contact your patient as soon as we receive your referral to coordinate their care. Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register. In this circumstance, the service provider will need to refer the client to My Aged Care to assure the conduct of a holistic assessment and ongoing access to services. The My Aged Care … Overview – New referral pathways.

Visit our About us page. We expect it to more than double in the next 35 to 40 years. The online referral form is accessible through the patient’s electronic medical record. Why is it important? There are two ways you can contact My Aged Care, depending on your preference, by phone or online. Print. The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. About My Aged Care. Health professionals play a key role in supporting patients to access these services. You do not need a referral to apply for subsidies through My Aged Care. My Aged Care provides: information on the different types of aged care services available Share Facebook Twitter Email Copy URL. You can call My Aged Care on 1800 200 422 yourself or you can have someone call on your behalf. We will discuss with them any potential subsidies they may be entitled to and facilitate on-referral to government departments, such as My Aged Care for patients over 65 and Aboriginal and Torres Strait Islanders over 50. This section gives you easy access to all the My Aged Care brochures, forms, checklists and other documents that are located within this website. The number of older Australians — those aged 65 or over, or aged 50 or over for Aboriginal and Torres Strait Islander peoples — is growing. Our complaints process. The phone line and website can help older Australians, their families and carers to get the help and support they need. Referrals to the My Aged Care portal can be done electronically from within GP clinical software. Speak with your current provider Speak with your current provider to agree on a date when your services will end. You can call the My Aged Care contact centre 1800 200 422. These can be made by your existing health professional or through a referral process by a non-health professional, such as a local council where you are receiving support services, a family member, carer or a self-referral. Narrator: My Aged Care is your starting point to access government-funded aged care services. Or read more about our complaints process. My Aged Care is the entry point for older Australians to access aged care. We provide online information and trained call centre staff to help you get an older person’s needs assessed and to find and access services. My Aged Care is the starting point to access Australian Government-funded aged care services. If you are an existing client of a Moreland Aged and Community Service and would like to enquire about or request an additional service, phone 9240 2302 to …
If you believe your patient may need aged care services, you can make a referral. Aged care assessors and approved service providers have portals to manage their service information, assessments and referrals. Patient details are auto-populated and don't need to be re-typed into another form.


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